To protect your rights and interests as a product owner, we ask that you please visit the Warranty Registration section of the official Asensetek Canada website within ten (10) business days of product delivery in order to complete the online registration process for your Asensetek Canada  product. Please note that products must be registered as directed in order to obtain full warranty coverage.

1-  SCOPE OF WARRANTY

In the event that an anomaly is found in this product within seven (7) days from the date of purchase (including weekends and holidays) which is included in the “List of Product Malfunctions” set forth hereunder, and where such anomaly is determined by Asensetek Canada to meet the coverage criteria specified under the Scope of Warranty, Asensetek Canada will provide a replacement device or free maintenance service as deemed necessary.

In the event that an anomaly in the product’s normal functionality is found within twelve (12) months from the date of purchase of the product which is included in the “List of Product Malfunctions” hereunder, and where such anomaly is determined by Asensetek Canada to meet the coverage criteria specified under the Scope of Warranty, Asensetek Canada will provide free maintenance service thereto.

In the event that an anomaly included in the “List of Product Malfunctions” is found in any part or component of the product specified in the “List of Parts and Components Covered Under Warranty” hereunder, and where such anomaly is determined by Allied Scientific Pro to meet the coverage criteria specified under the Scope of Warranty, Asensetek Canada will provide maintenance service or replace the affected part or component in question free of charge.

At the time of purchase, the seller is obligated to fill out a Product Warranty Card on behalf of the purchaser which is complete and accurate; to protect your rights and interests as a product owner, we ask that you request a valid proof of purchase from the seller and retain such documentation for warranty purposes. Please be aware that a valid Product Warranty Card or purchase receipt are required in order to certify your warranty and ensure that your rights and interests may be fully exercised.

In the event that a valid purchase receipt and proof of warranty cannot be provided, Asensetek Canada shall consider the date thirty (30) days from the date of manufacture of the product you have purchased as the start date of the Product Warranty (“Warranty Period”). Other accessories related to the product (including but not limited to the Product Manual and Product Warranty Card) are not included under the Scope of Warranty and are therefore not covered under warranty by Asensetek Canada.

2- SCOPE OF WARRANTY TERMS AND CONDITIONS

a) This Product Warranty does not cover a flaw or defect arising from any of the following circumstances: The product’s Warranty Period has expired; the serial number on the product does not match the serial number printed on the Product Warranty Card; the product serial number is illegible or has been modified, removed, or damaged in any way; a Product Warranty Card cannot be provided, or the product model number, serial number, or date of purchase have been changed or altered; damage caused by improper use of the product or human error, including damage caused by crushing, dropping, moisture, water exposure (including rain), insertion of foreign objects, or loss of any part or component; unauthorized disassembly, repair, or alteration by any individual, or any maintenance rendered by a company other than Asensetek Canada; damage caused by any event of force majeure (including, but not limited to, flood, fire, earthquake, lightning strike, etc.); damage caused by natural product wear (including, but not limited to, damage to the product’s external case, including printed material, product label, appearance of parts and components, etc.); and any other malfunction, defect, or flaw not attributable to Asensetek Canada.

b) In the event that the product needs to be repaired or undergo maintenance during the Warranty Period, please deliver the product in question to the retailer, distributor, or seller from which the product was originally purchased. (Asensetek Canada is not liable for any shipping and handling fees.)

c) In the event that a customer has a product which requires maintenance service, it must be verified that the product is still covered under the Warranty Period. Therefore, to help facilitate maintenance service without delay, we ask that customers present their Product Warranty Card bearing the stamp of the original equipment manufacturer, retailer, or original seller along with a relevant proof of purchase (such as a delivery invoice or purchase receipt). If a relevant proof of purchase cannot be provided, Asensetek Canada reserves the right to reasonably determine whether the Warranty Period remains in effect based on the product’s serial number and other corresponding information such as the date of manufacture and date of shipment.

d) Any part or component which is replaced during the course of providing maintenance services shall automatically become the property of Asensetek Canada. 

3- OTHER PRECAUTIONS

Maintenance services for certain parts and components may require the entire device to be replaced. Therefore, a product or part serviced by Asensetek Canada and returned to the customer may not be identical to the original item sent in for maintenance. In the event of any modification or addition to the warranty terms and conditions contained herein, the relevant warranty terms and conditions stipulated on the official Asensetek Canada website shall prevail.

※ Asensetek Canada reserves the right to alter, amend, suspend, or terminate the Warranty Registration without prior notification.

4- PRODUCT REPAIR PROCESS

a) Please contact the original seller to submit RMA request.

b) Products should be returned to the local retailer, distributor, or original seller.

c) Original seller returns the defective product to Asensetek Canada for inspection and repair.

d) Asensetek Canada updates the inspection status of defect product.

e) Original seller updates the inspection status to customer and waits for the confirmation of repair.

f) Asensetek Canada returns the repaired product to the local retailer, distributor, or original seller.

g) Original seller returns the repaired product to the customer and finishes the entire repair process.