Shipping and Returns
Shipping costs are based on: service and speed, dimension and weight, destination
Customer will contact us to let us know they want to return their product (repair or just a return for a refund*)
* Customer will need to give us a proper reason for the return, if the customer already knew all the capability of the product and still has bought the unit. We might refuse the Refund or it will be accepted but with a 25% fee.
Once we have the information for the reason of the return, we will give the customer an RMA Number (Return Merchandise Authorization) and our address to ship the product at*.
* This is in general, depending of the product, country of customer and the reason of return, there might be a slight difference of process.
* Customer is responsible to ship the product to our office.
If under warranty, the product will be shipped to the customer for free.
If not under warranty, the customer will need to pay the repair and the shipping before the product is shipped back.
Note for Shipping and handling
Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer.
If goods are being ordered from outside Canada, import duties and taxes may be incurred once your goods reach their destination. We are not responsible for such charges and we undertake to make no calculations or estimates in this regard. These charges must be paid by the recipient of the parcel. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures.
As the purchaser of the goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the goods are being imported.
Please be aware that goods may be inspected on arrival at port for customs purposes and we cannot guarantee that the packaging of your goods will be free of signs of tampering.
We will not be responsible for wrong shipping address if we do not have the correct information.