Customer will contact us to let us know they want to return their product (repair or just a return for a refund*)
* Customer will need to give us a proper reason for the return, if the customer already knew all the capability of the product and still has bought the unit. We might refuse the Refund or it will be accepted but with a 25% fee.
Once we have the information for the reason of the return, we will give the customer an RMA Number (Return Merchandise Authorization) and our address to ship the product at*.
* This is in general, depending of the product, country of customer and the reason of return, there might be a slight difference of process.
** Customer is responsible to ship the product to our office.
If under warranty, the product will be shipped to the customer for free.